Frequently Asked Questions
When will my order ship, and how long will delivery take?
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. Estimated total delivery time is typically 4–7 business days for most U.S. destinations, including approximately 3–5 business days in transit.
Oversized or freight items (large solar kits, battery banks, and heavy inverters) ship by LTL freight, are delivered curbside by scheduled appointment, and typically arrive within 7–14 business days including processing. Delivery times to Alaska, Hawaii, or remote locations may take longer. Please review our Shipping Policy for complete shipping information.
What payment options are accepted?
We accept major U.S. credit cards, including Visa, Mastercard, and American Express. We also accept Shop Pay, PayPal, Venmo, Apple Pay, and Google Pay, where available.
What is your return policy?
We accept eligible returns when a return request is submitted within 30 days of receiving the product.
For change-of-mind returns, items must be unused, undamaged, and in their original packaging. Customers are responsible for return shipping costs and a 25% restocking fee.
Eligible damaged, defective, or incorrect items are handled in accordance with our Return and Refund Policy. Please review our Return and Refund Policy for complete information regarding eligibility, return procedures, costs, and refunds.
Can I cancel my order?
If your order has not yet shipped, please contact us as soon as possible at support@ventureoutland.com to request cancellation.
If the order has already shipped, it can no longer be canceled. After delivery, eligible items may be returned in accordance with our Return and Refund Policy.
Please review our Cancellation Policy for complete details.
What if my item arrives damaged?
Please inspect your shipment upon delivery.
If your package or product arrives with visible shipping damage, you must contact us within 48 hours of delivery at support@ventureoutland.com and provide clear photos of the damaged packaging and product.
If you discover a product defect or concealed damage that was not reasonably visible at delivery, please contact us as soon as possible and within 30 days of delivery.
For eligible damaged or defective product claims, Venture Outland will cover return shipping costs and offer a replacement or full refund, as appropriate.
Please review our Return and Refund Policy for complete details.
How do I place an order?
You can place an order directly through our website by selecting the product you would like to purchase, adding it to your cart, and completing the secure checkout process.
If you need assistance with a product or placing an order, please contact our customer service team at support@ventureoutland.com or +1 (888)-887-8033.
How will I know when my order ships?
After your order is placed, you will receive an order confirmation at the email address provided during checkout.
Once your order ships, we will send you an email with available tracking information so you can follow the delivery status of your order.
If an item becomes backordered after you place your order, we will notify you by email within one business day and, at your choice, either hold your order for the updated ship date or cancel it and issue a full refund.
Will I receive an order confirmation via email?
Yes. After your order is successfully placed, an order confirmation will be sent to the email address provided during checkout.
Please make sure your email address and contact information are accurate when placing your order and keep your order confirmation for your records.
Is sales tax applied to my order?
Applicable sales tax, if any, will be calculated based on your order, shipping destination, and applicable tax requirements. The applicable sales tax will be displayed at checkout before you complete your purchase.
Can I make changes to my order?
If your order has not yet shipped, please contact us as soon as possible at support@ventureoutland.com with your requested changes.
We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once an order has entered processing or shipment.
If your order has already shipped, please refer to our Return and Refund Policy for applicable return options.
Do you ship throughout the United States?
Yes. We currently ship to eligible addresses throughout the United States, including Alaska and Hawaii.
Estimated delivery times may take longer for Alaska, Hawaii, and remote locations. Oversized or freight items are delivered curbside by appointment, typically within 7–14 business days. Please review our Shipping Policy for complete shipping information.
Still have questions?
If you have any questions about our products, your order, shipping, returns, cancellations, or anything else, please contact us:
Business Name: Venture Outland
Legal Entity: JX Ventures LLC
Address: 6 Bond St, Bridgewater, NJ 08807, United States
Email: support@ventureoutland.com
Phone: +1 (888)-887-8033
Customer Service Hours: Monday to Friday, 9 AM–5 PM ET
We typically respond to customer inquiries within 1–2 business days.