FAQs

Frequently Asked Questions – Venture Outland

When will my order ship, and how long will delivery take?
Most orders are processed and shipped within 1–2 business days, depending on availability. In some cases, items may ship the same day. Delivery typically takes 4–7 business days, but any exceptions will be clearly noted on the product page. While occasional delays can happen, we strive to maintain some of the fastest fulfillment times in the industry—backed by a customer service team that’s always ready to help.

What payment options are accepted?
We accept all major payment methods, including:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

What is your return policy?
We stand by a 30-Day Money-Back Guarantee on all items. If you’re not satisfied, you can find full details in our Return Policy at the bottom of this page.

Can I cancel my order?
Absolutely. If your order hasn’t shipped yet, you may cancel it for a full refund. Just email us as soon as possible at support@ventureoutland.com. Once the item has been dispatched, our 30-Day Return Policy applies.

What if my item arrives damaged?
Please check your delivery carefully upon arrival. If you notice any signs of damage—even to the box—be sure to note it on the delivery form. If you can’t inspect it fully during delivery, write “suspected damage” before signing. Should your item be damaged, send clear photos to support@ventureoutland.com and we’ll take care of a replacement or compensation promptly.

How do I place an order?
You can order directly on our website by selecting your item, clicking “Add to Cart,” and following the checkout process. Prefer to order by phone? Give us a call at (888)-887-8033. You’ll receive an immediate confirmation and your order will begin processing right away.

How will I know when my order ships?
Once your order is placed and payment is authorized, you’ll receive an email confirming the purchase. As soon as your order ships, we’ll email you a tracking number so you can monitor delivery in real time. In the rare event an item is out of stock, we’ll contact you within one business day.

Will I receive an order confirmation via email?
Yes. Every order generates a confirmation email with full details. Make sure to provide an accurate email address during checkout to receive it. We recommend saving this confirmation for your records.

Is sales tax applied to my order?
We only collect sales tax on orders shipped to New Jersey, where our business is based. If you’re outside of New Jersey, you won’t be charged sales tax—helping you save even more on your purchase.

Can I make changes to my order?
Yes, as long as your order hasn’t shipped. Simply email us at support@ventureoutland.com with your requested changes. If there’s a difference in price, we’ll either issue a refund or send a secure payment link for the balance. For urgent requests or order status updates, email or call us at (888)-887-8033.