Effective Date: 08/26/2026
This Return and Refund Policy applies to all purchases made through the Venture Outland website located at ventureoutland.com ("Website").
We accept returns of eligible products when a return request is submitted within 30 days of receiving the product, subject to the conditions and exceptions outlined in this Policy. Visible shipping damage must be reported within 48 hours of delivery as described in Section 5.2.
The following conditions apply to standard and change-of-mind returns. Separate conditions for damaged, defective, or incorrect items are described in Section 5.
Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: A valid order number or other proof of purchase is required.
Used and Open-Box Items: Products identified as "Used" or "Open-Box" on the product page are sold as-is and are not eligible for change-of-mind returns. They remain fully covered under Section 5.2 (defective or damaged goods) and Section 5.3 (incorrect product received).
To initiate a return:
Contact Customer Service:
Email us at support@ventureoutland.com within 30 days of receiving your order. If your item arrives with visible shipping damage, you must contact us within 48 hours of delivery as described in Section 5.2.
Provide your order number and indicate whether the return is due to a change of mind, damage, defect, incorrect item, or another issue.
Return Authorization:
After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number. For eligible damaged, defective, or incorrect items, Venture Outland will provide a prepaid return shipping label.
Package the Item Safely:
Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.
Include Documentation:
Include the return authorization form and any necessary supporting documents or images.
Return requests must generally be submitted within 30 days of receiving the product. Visible shipping damage must be reported within 48 hours of delivery as described in Section 5.2. Once a return is authorized, the item must be shipped within 7 days of receiving the return authorization.
Freight (LTL) Items: Oversized items that were delivered by freight (for example large solar kits, battery banks, and heavy inverters) must be returned by freight. Once your return is authorized, we will arrange the carrier pickup and send you packaging and palletizing instructions. For change-of-mind returns of freight items, the return freight cost is deducted from your refund in addition to the 25% restocking fee. For damaged, defective, or incorrect freight items, Venture Outland covers the return freight.
Eligible defective, damaged, or incorrect items: Venture Outland will cover return shipping costs in accordance with this Policy.
Change-of-mind returns: Customers are responsible for return shipping costs and a 25% restocking fee.
Eligibility:
Items must be unused, undamaged, and in original packaging.
Return request must be made within 30 days of receipt.
Refund:
A refund will be issued to the original payment method, less a 25% restocking fee. Customers are responsible for return shipping costs.
Visible Shipping Damage:
Please inspect your order upon delivery. If your item arrives with visible shipping damage, you must contact us within 48 hours of delivery and provide photos or videos of the damaged product and packaging. Visible shipping damage claims submitted after 48 hours will not be eligible for a refund or replacement.
Product Defects or Concealed Damage:
If you discover a product defect or damage that was not reasonably visible at the time of delivery, please contact us as soon as possible and within 30 days of delivery.
Documentation:
Please provide photos or videos showing the damage or defect when applicable.
Resolution:
For eligible damaged or defective product claims, Venture Outland will cover return shipping costs and offer a replacement or full refund, as appropriate.
Notification:
Please contact us as soon as possible after delivery if you receive an incorrect product.
Resolution:
We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.
Notification:
Contact us if your product does not arrive within the estimated delivery time.
Resolution:
We will initiate an investigation with the carrier.
If the product is confirmed lost, we will offer a full refund or send a replacement product.
Before Shipment:
You can cancel your order and receive a full refund if it has not yet shipped.
After Shipment:
If the order has already shipped, please follow the return procedure after you receive the product.
We do not offer exchanges for change-of-mind returns. If you would like a different product, please request a return under Section 5.1 and place a new order. Damaged, defective, or incorrect items are replaced or refunded as described in Sections 5.2 and 5.3.
Certain custom, made-to-order, personalized, or final-sale products may not be eligible for return. Any product-specific return restrictions will be clearly disclosed on the product page before purchase. Used and Open-Box items are sold as-is and are excluded from change-of-mind returns (see Section 2.1).
Approval:
Refunds are issued after we receive and inspect the returned item.
Notification:
We will notify you via email regarding the approval or rejection of your refund.
Condition:
Items must meet the return eligibility criteria outlined in Section 2.
Method:
Refunds will be processed to the original payment method used at the time of purchase.
Time Frame:
Approved refunds will be initiated to the original payment method within 14 days after the returned item has been received and inspected. After the refund is initiated, your bank or card issuer may require additional time to post the refund to your account.
Return Window:
Return requests must generally be submitted within 30 days of receiving the product. Visible shipping damage must be reported within 48 hours of delivery as described in Section 5.2. Once a return is authorized, the item must be shipped within 7 days of receiving the return authorization.
Return Processing and Period:
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be initiated to the original payment method within 14 days of inspection. After the refund is initiated, your bank or card issuer may require additional time to post the refund to your account.
For more information, please:
Visit our FAQ Page
If you have any questions or concerns regarding your shipment, please contact us:
Our customer service team is available Monday to Friday, 9 AM to 5 PM ET.
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.